HOUSEBOAT CANCELLATION POLICY
If you must cancel your houseboat reservation, notify us at least 60 days prior to your departure date and your deposit will be refunded less a $150 cancellation fee per houseboat. Cancellations received between 59 and 45 days prior to departure date are subject to a cancellation fee equal to your deposit amount. Cancellations received less than 45 days prior to scheduled departure date are subject to forfeiture of total prepayment.
Important: Full payment is due at least 60 days prior to departure date. If full rental payment is not received at least 60 days prior to departure date, your reservation will be considered cancelled and your entire deposit will be forfeited. Please note that reservations made less than 60 days prior to departure date must be paid in full within 48 hours of making your reservation.
If you must reschedule your vacation or change your equipment rental during the same year, there is a $50.00 service fee when original departure date is more than 60 days in advance. Rescheduling less than 60 days prior to original departure date may result in loss of deposit and/or payments the same as a cancellation (see above).
Due to the limited quantity of available craft and the advance nature of houseboat reservations, it is important to note that there are no exceptions to the cancellation policy due to personal emergencies. For this reason, we recommend Trip Cancellation Protection for boat rental reservations.
HOUSEBOAT PAYMENT POLICY
Houseboat rental must be fully paid for 60 days prior to trip’s departure or will be cancelled on 59th day and a cancellation fee per the terms above will be applied.
TRIP CANCELLATION PROTECTION
This option protects your vacation investment in case of an emergency resulting in the cancellation of your rental. When you purchase this protection, your houseboat deposit and rental payment become fully refundable if you cancel your trip due to an emergency, whether it is for medical, professional or personal reasons.
Important: Trip Cancellation Protection may only be purchased within 7 days of reservation booking date and no less than 60 days prior to the departure of your trip. Trip Cancellation Protection cannot be cancelled or transferred once purchased. If your reservation dates change, and Trip Cancellation Protection has been purchased, this protection cannot be applied to the new reservation.
SMALL WATERCRAFT POLICIES
If you must cancel your small watercraft reservation (PWC, ski boat, fishing boat, etc.), you must notify us at least 3 days prior to your departure date to avoid a cancellation penalty. Any cancellations received within 3 days of your departure date will result in the loss of your deposit, up to the 1-day rental rate. Your small watercraft reservation will be cancelled if you do not pay the balance due on your reservation by the due date. Cancellations for non-payment will result in the loss of your deposit, up to the 1-day rental rate.
Note: The full balance of your small watercraft rental is due 21 days prior to your departure date.
NOTE: Due to the low water levels it’s best to call and check in with our team to make sure we can facilitate your launch. Please call: 928.645.5900 ext 5032
UPDATE/ REMINDER: There is a possibility, due to the water levels dropping so rapidly, the you may have to be retrieved at Stateline. As of September 19, 2022 we will only be launching 20’ boats and under until further notice. Launch at your own risk. Due to the shallow water you can “LAUNCH AT YOUR OWN RISK” and you must have a 4×4 due to the steepness of the grade and the sand.
Call Valet at 928.645.5900 ext 5032 for any questions. Thank you!
Valet Launch and Retrieve: $40.00
Hours: Monday to Friday 9AM-5PM
CLOSED on WEEKENDS call ahead of time to schedule a launch please